Frequently Asked Questions

1. About Safari Market Place

Safari Market Place is a technology-driven Pan-African travel marketplace connecting travellers with verified safari operators, tour companies, accommodation providers, and other tourism suppliers across Africa.

Our goal is to make it easier for travellers to discover, compare, and book authentic African travel experiences directly from trusted local experts.

Tell us where you want to go, your travel dates, budget, interests, and group size. Your request can then be matched with suitable verified operators who can provide customised safari or holiday proposals.

You can compare available options and choose the one that best suits your travel plans.

Safari Market Place primarily operates as a marketplace connecting travellers with independent tourism businesses and service providers.

The company responsible for delivering your trip will be clearly identified during the booking process.

Safari Market Place is designed to cover destinations across Africa, including Kenya, Tanzania, Uganda, Rwanda, South Africa, Botswana, Namibia, Zimbabwe, Zambia, Mauritius, Seychelles, Zanzibar and other African destinations as participating operators and suppliers become available.

Yes. Travellers can request quotations without an obligation to book unless otherwise stated for a particular service.

Where multiple suitable operators are available, you may receive different proposals, allowing you to compare itineraries, accommodation, inclusions and prices before making your decision.

2. For Travellers

A travel agency typically provides a wide range of services to ensure a smooth and enjoyable travel experience. As like- Hotel booking, Flight Booking, Visa & Customized Travel Pakcge etc.

Absolutely! We offer fully customized travel packages based on your interests, budget, and schedule. Whether you're planning a solo adventure, a family vacation, a romantic getaway, or a group tour, our team will tailor every detail to create a personalized travel experience just for you.

Booking a tour or vacation package is easy! Simply browse our website to explore destinations and packages. Once you've found the perfect option, click “Book Now” and follow the steps to complete your reservation. If you need help, our travel experts are just a call or message away to assist you with the booking process.


Yes, we do! Our team offers complete visa assistance services to help you navigate the application process smoothly. From providing guidance on required documents to scheduling appointments and submitting applications, we're here to support you every step of the way.

Yes, we do! We offer travel insurance options to ensure peace of mind during your trip. Our insurance plans cover trip cancellations, medical emergencies, lost luggage, and more. You can choose to add travel insurance during the booking process or contact our team for personalized assistance.

Visa & Documentation

We’re committed to offering more than just products—we provide exceptional experiences.

Visa requirements depend on your nationality, destination, purpose, and duration of travel. Some countries offer visa-free entry, while others require pre-approved visas or provide visa-on-arrival.
Required documents may vary by destination, but generally include a valid passport, recent photographs, completed visa application form, travel itinerary, proof of accommodation, financial statements, and sometimes a letter of invitation or employment letter. We recommend checking with the specific embassy or consulate for the most accurate and updated list.
Visa processing times can vary greatly depending on the country, type of visa, your nationality, and current application volumes. It may take anywhere from a few days to several weeks. We recommend applying well in advance and checking the official embassy or consulate website for estimated processing times.
Yes, we can guide you through the passport renewal process. While we don't issue passports ourselves, we provide information, documentation checklists, and support to help ensure your application is complete and correctly submitted to the relevant authority.
If your visa is rejected, we will help you understand the reason for the denial and guide you on the next steps. This may include correcting documentation, providing additional information, or reapplying. Our team is here to support you through the process.